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Return & Refund Policy

At Diwan, all orders are made to order, ensuring the highest quality and customization for our customers. As a result, we do not accept returns, exchanges, or refunds once an order has been placed and confirmed.

Shipping & Delivery

Delivery times vary depending on stock availability. Limited in-stock items will be delivered within up to 3 business days, while non-stock items may take up to 15 business days. Please note that any delays beyond the estimated delivery timeframe are out of our control, as they may be caused by shipping carriers or customs processing.

Damages & Issues

We take great care in packaging and shipping your order. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with clear photos and details so we can assist you accordingly.

For any concerns or assistance, please reach out to us at sales@eurodiwan.com or call us at +965 22251933/+965 97254063